Troubleshooting

- [Instructor] Adobe Fonts is a wonderful service, … and the recent updates have really simplified the process … of activating and using fonts. … But just like any service or software, … things do occasionally go wrong. … If your fonts aren't working as expected … and you've confirmed … that your internet connection is working, … here are some steps that I have found helpful. … The first thing is to check the Status Blog. … Come down to the footer of the website … and click on Status Blog. … If this is all systems go, … the problem is not on their end, but yours. … Next, try coming to your Creative Cloud preferences … and turning off enable Adobe Fonts. … Wait a few seconds and then turn it back on again. … Still not working? … Try quitting the app, Photoshop, InDesign, Illustrator, … whichever app is giving you a problem, … and then relaunching it. … Still not working? … Try restarting your computer. … If that doesn't work, … contact Adobe Fonts by email. … They have good reputation for being responsive. …