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Tim Slavin is an award-winning writer and technologist with 20 years experience helping businesses connect with their audiences through traditional and digital media. He has built and rebuilt over 80 internet and intranet websites and email marketing projects as staff and consultant for Reuters, Oxford Health Plans, Wolters Kluwer, EnvironmentalLeader.com, FineArtOfFamily.com, and other businesses. He has a passion for teaching. Since January 2003, he has published a blog that helps small and medium-sized businesses find and use low-cost internet tools, www.ReachCustomersOnline.com. LinkedIn Profile URL: www.linkedin.com/in/timslavin