From the course: Software Testing: Planning Tests for Mobile

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Integrating customer validation

Integrating customer validation

From the course: Software Testing: Planning Tests for Mobile

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Integrating customer validation

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- [Narrator] Before you go to a restaurant, do you go online and look at the reviews? Do you see how many stars a product has on Amazon? If you do, you see the value of customer input into a product. This is called customer validation. This is a process of incorporating the input from real users into the product before it comes to market. A mobile test strategy absolutely needs customer validation because it will be the customer who determines whether or not your app is useful, and ultimately successful. Feedback from the customers who use your product is the best resource for delivering a quality mobile app. Customer validation is often called beta testing, but it can take a lot of different formats. Beta testing is only one flavor of testing that allows users to add their input into your product design. While these other processes do exist, we will focus on the value of beta tests, and planning for them effectively. A…

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