Microsoft Teams: Learning Shifts for Firstline Workers

- [Instructor] Microsoft Teams is a hub for communication among coworkers. Lots of people use it for meetings, private chat messages, and group conversations among collaborators within an organization, so it makes sense that Teams would also have a feature to create work schedules. The Shifts tool in Teams is for people that Microsoft refers to as first-line workers, people who work according to a schedule that is built by a manager, which can and probably does change from week to week. First-line workers may or may not have a dedicated work station, but they definitely need to keep an eye on a work schedule that is constantly changing. I'm Nick Brazzi, and my training course on the Shifts tool in Teams will show how managers can create and manage a schedule, and how staff members can stay up-to-date on changes in their schedules.