Join Daniel Lachance for an in-depth discussion in this video What you need to know, part of Learning System Center 2016 Service Manager.
- [Instructor] There are a few things that you need to know before working with System Center 2016 Service Manager. Let's start by discussing some prerequisite knowledge. You should have some general familiarity with Microsoft Active Directory, and this is because we need to make sure that we have accounts in place to authenticate to Active Directory, and also after Service Manager is installed, you can configure the Active Directory connector so that you can synchronize Active Directory Objects like users and computers into Service Manager.
You should also know a little bit about Microsoft SQL Server because SQL Server is required for a Service Manager installation, just like it is for other System Center components. You should also have a sense of what other Microsoft System Center tools do, such as Orchestrator and Configuration Manager. Then we have our lab environment, which consists of two servers, whether they're physical or virtual. On the left we've got Srv2016-1 as a host name.
It's running Windows Server 2016, and it already has SQL Server 2014 Enterprise Edition Service Pack 1 installed. Active Directory's already configured with the domain name of fakedomain1.local. And a couple of user accounts have been created, like User One, User Two, Help Desk 1, Help Desk 2. The names don't have to match, but those are going to be synchronized into Service Manager. And finally, the Service Manager Data Warehouse server gets installed during the course on that first host.
On our second server, which has a host name of Srv2016-2, it's got Windows Server 2016 installed, and it's domain joined to our Active Directory domain running on the domain controller on our first server. It, too, has SQL Server 2014 Enterprise Edition Service Pack 1 installed. Although you could get away if you have enough RAM in one of these with the single SQL Server that both components for Service Manager will connect to, the management server and the Data Warehouse server.
Continuing on server two here, we've got System Center 2016 Configuration Manager that's installed, and a compliance baseline is configured, and also we've got System Center 2016 Orchestrator installed with a few sample runbooks imported, because those are configuration items just like a compliance baseline is that we can important and synchronize to the Service Manager database. The Service Manager management server component gets installed on the second server during the course, along with the Self-Service Portal.
- What is System Center 2016 Service Manager (SM)?
- Installing the SM data warehouse server
- Configuring SM
- Configuring incident, problem, and change request settings
- Creating incidents, problems, and change requests
- Creating a compliance baseline workflow
- Publishing a service offering to the Self-Service Portal