Get started with System Center 2016 Service Manager (SM). Learn how SM can help IT professionals implement, track, and support IT service requests and enterprise incident and problem management.
- [Daniel] Most enterprises have adopted an IT service management methodology, such as ITIL or MOF to ensure that IT service delivery is efficient, cost effective and serves business process needs. And this is where Microsoft System Center Service Manager comes in. Service Manager brings together configuration items, or CIs, from various external sources like Active Directory or other System Center products, and these CIs are brought into the Central Service Manager database.
Examples of CIs would be things like users, computers, compliance baselines and so on. So we'll start in this course by discussing the benefits provided by Service Manager, followed by installing the product. Then, once it's installed, we'll see how to create connectors to get CIs into the Central Service Manager database. We'll also learn about customizing lists, creating incidents, problems and change requests, also. Finally, we'll configure the service catalog so that the self-service portal user base can choose from service offerings.
I hope you'll join me to learn about System Center Service Manager and how it can provide efficiencies to IT processes in your organization.
- What is System Center 2016 Service Manager (SM)?
- Installing the SM data warehouse server
- Configuring SM
- Configuring incident, problem, and change request settings
- Creating incidents, problems, and change requests
- Creating a compliance baseline workflow
- Publishing a service offering to the Self-Service Portal