Join Daniel Lachance for an in-depth discussion in this video Install the SM management server, part of Learning System Center 2016 Service Manager.
- [Instructor] Before installing System Center 2016 Service Manager, you need the installation media. Whether you acquire that through your MSDN subscription with Microsoft or like I've done, where you can go online to microsoft.com to download a 180-day evaluation. I'm gonna fill in these personal details on the form and then I'll click continue. After clicking continue, we then have the option of downloading System Center. If I were to expand the start your evaluation, the first thing I have to do is select the product language.
In this case, I'll choose English and I'll click download. I then get a list of the various executable extractors for each of the System Center components, like VMM, Virtual Machine Manager, or SCOM, System Center Operations Manger. Of course, what we're looking for, SCSM, System Center Service Manger. The SCSM AUTH, or authoring tool, is what would be used if we wanted to customize management patch to extend the functionality of the product and then we've got an X86 or 386, essentially 32-bit version of SCSM.
We're gonna go ahead and download SCSM.exe for System Center 2016 because we want the 64-bit version of the product, so I'll go ahead and click download, and under my downloads folder, I've created a folder called System Center where I'm going to download this executable and I'll click save. The next order of business is to run that executable to extract the System Center Service Manager software. In my downloads, System Center folder, I'm gonna right-click on that downloaded file and choose run as administrator.
To be clear, all we're doing here is extracting this to another subdirectory from which we will then actually perform the installation. I'll click next, I'll accept the agreement, and click next. It wants to put it on Drive C under SC2016SCSM. I'm okay with that, so I'll click next and extract. Now, it doesn't take very long. It's very quick and after this, we can actually perform the installation. When we do that you'll see some of the installation options.
Let's jump over to Drive C. There's the SC2016SCSM directory. There's the setup file. I'm gonna right-click on it and run it as administrator. What we're doing here is installing the Service Manager Management Server, because you will see some other installation options, including the Data Warehouse Management Server for data analysis and reporting. Then we have other optional installations for the Service Manager console. Maybe you would install that on a Windows 10 station out on the network.
Ideally, you'll run the Service Manager console to administer the product, not on the Service Manager Server itself, but from another station. Then, we've got the web-based Service Manager Self-Service Portal. What we're doing then is clicking on Service Manager, Management Server. On the product registration screen, I'll just fill in the organization name. Now, I'm not using a product key because I want to install this as a 180-day evaluation trial. I'll turn on that check mark and I'll turn on the check mark that states I've read and understood the license terms.
Then, I'll click next. It wants to install Service Manager under C Program Files, Microsoft System Center Service Manager. Now, that's going on Drive C by default. It needs about one gigabyte of disk space. I'm okay with that, it makes sense, so I'll click next. Then, we have a message about installation being unable to continue. We've got a couple of warnings, like the processor speed check. Then, I've got a problem because I don't have the Microsoft Report Viewer Redistributable installed. However, I've got a link right here I can click on to go get that to install that component.
That's exactly what I'm going to do. Now, I've spawned the Report Viewer Redistributable, executable program installation. I'll click next, I accept the license terms, and install. Then, before I even had a chance to take a sip of coffee, it's done so I'm gonna click finish. Then, I'll click the check prerequisites again button. Let's take a look here, what do we have available? Not the memory, at least eight gigabytes of memory. Now, that's a minimum. More is always better whether it's a physical or virtual machine you're installing this on.
Certainly, the Data Warehouse Server, which we'll see in another demo, should really have at least 16 gigabytes of RAM. Our processor speed check, it says here that we should have a minimum number of processor cores equaling two and we only have one. However, for the lab environment, that is going to be okay. Let's also check some other things like SQL Server 2014 Analysis Management Objects, or AMOs, so that's already installed. Otherwise, we have to go get it. It looks like we've got the .NET 3.5 Framework installed, this looks good, so I'm gonna go ahead and click next.
Then, we have to specify a database server. SQL Server 2014 Enterprise Edition, Service Pack One, has already been installed on this local host. I'm gonna pop in the local host server name and, of course, it's listing on the standard SQL Server port of 1433, so as soon as I press tab, it's trying to make a connection. I then have a message about an unsupported SQL collation, however, that's going to be fine unless we decide to change the SQL collation down the road.
Then we have a problem 'cause we have to reinstall Service Manager. I'm okay with this, so I'll click OK. It's going to make a database called Service Manager. That's logical, and then I've got the database file folder and the log file folder on Drive C under the listed path. I can change that to be a different drive letter. If the standard in our organization is to not install stuff on Drive C, however, in this example, for the lab environment it's good. I'm gonna go ahead and click next.
Then, I have to create what's called a Service Manager management group. Then, once that's filled in, I'm gonna go ahead and click on next. Then, the account for Service Manager services can use a local system account or a domain account. I'll leave it on local system account and click next. Stay with the Service Manager workflow account, I'm gonna leave it as a local system account, and then on the diagnostics and usage data screen, I will click next. Finally, I'm going to click install.
Once the setup is completed, we can go ahead and start the Service Manager console to make sure that everything is good-to-go. From the start menu, I'm gonna go ahead and start the Service Manager console. Now, we can see that we are in the Service Manager console and we're ready to begin using the product.
- What is System Center 2016 Service Manager (SM)?
- Installing the SM data warehouse server
- Configuring SM
- Configuring incident, problem, and change request settings
- Creating incidents, problems, and change requests
- Creating a compliance baseline workflow
- Publishing a service offering to the Self-Service Portal