Join Daniel Lachance for an in-depth discussion in this video Configure a service level objective, part of Learning System Center 2016 Service Manager.
- [Instructor] One crucial aspect of IT service management…is how quickly issues can be resolved and that's where…service level management kicks in with the service…manager tool.…So here in the service manager console,…I'm on the administration workspace and in the left hand…navigator I'm going to expand the service level management…heading, under which I'm going to click on Service Level…Objectives.…Now we don't have any configured yet, but I'm going to…create one by clicking Create Service Level Objective…over in the action panel on the right.…
The wizard starts and I'll click Next, so what this…is going to be for is an SLO to make sure that any incidents…get dealt with within a certain period of time…especially if they're high impact.…So I'm going to call this high impact incident SLL.…Now the next thing I'm going to do is specify the class,…I can click the Browse button and I want this associated…with incidents, but notice we could have selected…change request, problems, or maybe even parallel activities…
- What is System Center 2016 Service Manager (SM)?
- Installing the SM data warehouse server
- Configuring SM
- Configuring incident, problem, and change request settings
- Creating incidents, problems, and change requests
- Creating a compliance baseline workflow
- Publishing a service offering to the Self-Service Portal