Use the Social Media collector - SurveyMonkey Tutorial

- [Instructor] Well, so far, we've used a couple of different collectors for gathering responses to our customer satisfaction 2020 survey. The email invitation went out. We've used the web link. You can see responses are starting to come in. That summary will update itself here on our Collect Responses page and if we want, we can add another collector. Social media has become one of the most popular ways to connect, so we can use social media to get a link to our survey out. When we copied our web link, we could easily use that to paste into any post from LinkedIn, from Twitter, from Facebook, for example, or we can use the social media collector to get a head start. You'll see it down below. There's social media right there and we could select it from here or because we're already looking at our list of current collectors, we can click the Add New Collector drop-down to select it from here. So all you need to do is find social media. Notice that Post to Social Media includes the Facebook icon. Facebook messenger is also an option down below. We're going to post to social media and when we select this, we're creating another collector. Notice there's a separate link that is created, which can be copied and pasted in an email like we did earlier, but we have some different options down below for posting to social media; Twitter, LinkedIn, and Facebook. And notice that they have their own options down below, including Facebook sharing. If you wanted to include a link at the bottom of a survey that would allow respondents to share it with others, you could do that, but if it's going to be specific to customers, we could choose to turn this off. Let's click the expansion arrow and Off, so that there is no sharing link at the bottom of our survey. The others, we talked about. All we have to do now is choose which social media platform we want to use. I'm going to go with LinkedIn. You'll notice I have a tab up here. I'm already logged into LinkedIn. So when I click this button, a new window opens up. Customer Satisfaction 2020 Survey is what appears at the top. That is the link that people will click and all I have to now is share it in a post or send a private message. I could do both or neither. I don't want to share it in a post, so when I click this, you'll notice that I can go up here to send it to anyone, clicking the drop down, anyone and Twitter, just to my connections if I wanted to, or to group members. I'm going to choose group members. I can see the different groups I belong to and from here, I'm going to go to the LinkedIn learning QA, and click Done. Now I'll click Done to go back and add my message here if I wanted to. Notice, I can add a hashtag as well and click Post. If I'm not ready to do that, I'll just hit the back arrow here to go back to Send as private message. This case, I can search for a message recipients by clicking here and typing in the names of the people I want to send this to. Once I have my first name in there, the Send button will become available and I can send it along with the message I write down below. There's the link to the survey. So I could use LinkedIn to send it to specific people or just post it in general, for everyone to take. In this case, we want to target our customers, so I wouldn't send it out as a post in general to the public. I'm going to close this up and just think about this for a while. We don't have to do anything right away and if we wanted to switch over to Twitter of Facebook, we could do it from here as well. Let's go back to Collect Responses to see that we do have the social media post created. It's open, we don't have any responses, and we can continue to think about how we want to send this off to specific people or to the entire public using social media. That can be edited at any time by going back to the name, Social Media Post, it's our first one, so we see the one, and then, choose exactly how we want to send this out. If we don't want to use it and this goes for any of the collectors, we can always go to the drop-down where we see that it's open and close up that collector, if we choose, that we don't want to use it. You will see a warning that it will prevent anyone who's using the collector right now from taking the survey, could interrupt people. We really haven't made this public, so we can go ahead and close the collector. When we go back to Collect Responses now and take a look, you'll see the status as closed.