From the course: Converting Face-to-Face Training into Digital Learning

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Tips: Performance support

Tips: Performance support

From the course: Converting Face-to-Face Training into Digital Learning

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Tips: Performance support

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- [Narrator] Sometimes employees don't really need training. They just need helpful information when they get stuck on an on-the-job task. In these situations, performance support is best. Performance support can be super efficient as you're providing employees help when they need it. But before you build any resources to help workers, ask yourself, if I build it, will they come? In other words, just because you build a set of resources doesn't mean anyone's going to use it. If you feel performance support deserves a space in your digital blend, here are a few tips for developing it. First, get a deep understanding of the tasks employees need help with. That will clarify what information the employee needs, when they need it, and what the best format for the resource is. How do you get that deep understanding? By talking to and observing the employees you intend to help. Second, craft concise resources that help workers…

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