Sometimes things go wrong. A critical bug slips through the cracks. A server goes down. A demo fails during an important pitch. Unfortunately, when technology fails, guess who ends up on the hook? You, the CTO. In this course, you have learned many ways to prepare for and prevent these problems. When they happen, it's important for you to keep your cool, get the problem resolved, and then begin the work of finding and preventing it from happening again—and reassuring your customers and managers.
- [Voiceover] No matter how well you plan,…sometimes things go wrong.…It's always possible for a runtime error to sneak through…even the best QA teams.…Or worse, a security hole, and don't even get me started…on what can happen with servers.…The bottom line is that, as CTO, you will be responsible.…The best advice I've seen is from Steve Tobak,…contributor to many magazines like Inc. and Entrepreneur,…and author of Real Leader Don't Follow.…He spells out a five step process for handling crisis.…
Okay, something bad happened, really bad,…the first step is to take a deep breath…and access the situation.…Don't blame. Don't panic.…Don't try to fix it. Just access it.…How bad is it?…Where is it broken?…Who is working there?…Get a good understanding of what went wrong and where,…and with whom, and who was affected.…Then contact anyone involved, any stakeholders,…anyone who has domain knowledge that could help fix it,…anyone who has a stake at issue.…
This is important because anyone who has some interest…in what went wrong, can be part of the solution…
Author
Drew Falkman
Released
2/1/2017- Hiring a great team
- Outsourcing
- Enhancing team communications
- Creating a product roadmap
- Capturing and using data and analytics
- Identifying key performance indicators
- Choosing which platform to use
- Managing the product life cycle (PLC)
- Taking feedback
- Public speaking
- Running efficient meetings
- Marketing and launching products
- Growing and scaling
- Managing crises
Skill Level Intermediate
Duration
Views
-
Introduction
-
Welcome1m 36s
-
What you should know1m 16s
-
-
1. Your Team
-
Being CTO is a people job1m 57s
-
Hiring a great team6m 28s
-
Outsourcing5m 29s
-
The importance of flow4m 40s
-
-
2. Product Management
-
Your job is the product1m 59s
-
Creating a product roadmap3m 52s
-
A/B and multivariate testing2m 45s
-
-
3. Technology
-
The great platform choice5m 27s
-
Hosting and servers3m 54s
-
R&D for you and your team3m 55s
-
-
4. Development and the Product Life Cycle
-
The product life cycle4m 15s
-
Defining the requirements2m 23s
-
The design process4m 7s
-
The prototype process3m 8s
-
How to take feedback3m 19s
-
Minimum viable product3m 6s
-
-
5. Marketing and Communication
-
Public speaking3m 38s
-
Running efficient meetings3m 13s
-
-
6. Business and Entrepreneurship
-
Being proactive4m 14s
-
Managing up3m 26s
-
P/L and business numbers5m 50s
-
Growing and scaling5m 30s
-
Managing crises2m 33s
-
Conclusion
-
Next steps40s
-
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.
Share this video
Embed this video
Video: Managing crises