Sometimes things go wrong. A critical bug slips through the cracks. A server goes down. A demo fails during an important pitch. Unfortunately, when technology fails, guess who ends up on the hook? You, the CTO. In this course, you have learned many ways to prepare for and prevent these problems. When they happen, it's important for you to keep your cool, get the problem resolved, and then begin the work of finding and preventing it from happening again—and reassuring your customers and managers.
- [Voiceover] No matter how well you plan,…sometimes things go wrong.…It's always possible for a runtime error to sneak through…even the best QA teams.…Or worse, a security hole, and don't even get me started…on what can happen with servers.…The bottom line is that, as CTO, you will be responsible.…The best advice I've seen is from Steve Tobak,…contributor to many magazines like Inc. and Entrepreneur,…and author of Real Leader Don't Follow.…He spells out a five step process for handling crisis.…
Okay, something bad happened, really bad,…the first step is to take a deep breath…and access the situation.…Don't blame. Don't panic.…Don't try to fix it. Just access it.…How bad is it?…Where is it broken?…Who is working there?…Get a good understanding of what went wrong and where,…and with whom, and who was affected.…Then contact anyone involved, any stakeholders,…anyone who has domain knowledge that could help fix it,…anyone who has a stake at issue.…
This is important because anyone who has some interest…in what went wrong, can be part of the solution…
- Hiring a great team
- Enhancing team communications
- Creating a product roadmap
- Capturing and using data and analytics
- Identifying key performance indicators
- Choosing which platform to use
- Managing the product life cycle (PLC)
- Taking feedback
- Public speaking
- Running efficient meetings
- Marketing and launching products
- Growing and scaling
- Managing crises
Skill Level Intermediate
1. Your Team
2. Product Management
4. Development and the Product Life Cycle
5. Marketing and Communication
6. Business and Entrepreneurship
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