Learn to extend the power of SharePoint by building and adding business apps, such as an issue tracking system and a promoted links list.
- [Instructor] This month's application replaces the ubiquitous pink while you were out message pads that we used to see in so many organizations. If your organization is still capturing and distributing information from callers using those pads, you're going to love this app, which builds very, very quickly. Call Tracker is built off a custom list, and includes lots of different ways to view the data. In Enter Items, blank screen.
For entering new calls, a list of calls that were for me or assigned to me. List of calls that came in today in a management report and which calls need to be replied to. Additionally this application has a workflow, when a new item is added to Call Tracker, the recipient automatically receives an email that includes a link and brings them back here. We're leveraging a built-in feature of SharePoint, the ability to click and to place a call directly from a SharePoint list provided that that is supported in your organization.
While I'm building this app for my installers and the phone calls that they receive, this doesn't need to be about phone calls, and it doesn't need to be about installers. You can create an application like this, a tracking app, whenever you have requests coming in that need to be distributed to different teams in your organizations or to members of a specific team, and where you'd like to keep at least a loose track about whether or not they actually replied or followed up on the requests that were being made. Not quite a task list, more an information distribution system.
Let's build Call Tracker.