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Changing fields in a list view - ServiceNow Tutorial
From the course: Learning ServiceNow
Changing fields in a list view
- Data is rarely static, and probably the only thing guaranteed in IT is that change will come. So you need to find a way to adjust field values and tables. Since that's the case, let's explore how to change a field value for one or more records in the list view. List editing is the method to alter field values on a single record or multiple records at once. Here comes a question. This video shows methods that alter data on records. In a production environment, changing data could impact task fulfillment or influence operational reports, so be careful. Experiment, on records in a pre-production environment. DevTest QA. Practice on records that you own. Make small changes to a few records, and when you've got the technique down pat, then you'll be able to move to be able to restore records in a production environment to get fulfillment or operations back on track. Recall that even if you revert a change, the…
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