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Building filters

Building filters - ServiceNow Tutorial

From the course: Learning ServiceNow

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Building filters

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- [Instructor] What records appear in a list? Well those that satisfy the conditions in the current filter. We've already learned how to operate on one column at a time, show matching, or manipulate filter components in a breadcrumb. But now we're going to learn how to how to operate the main filter panel to get just the records we need to work with. Here we're going to leave cryptic breadcrumbs behind and work with filters in a more open presentation method. Let's go back to the breadcrumb favorite from the previous video showing critical network incidents opened in early March. If we click on the funnel icon, to the far left of the breadcrumb. It opens up the filter panel that unpacks the very cryptic breadcrumb in this more open presentation method. And here it shows the field in the first column, the operator in the second column and the option in the third column. And the types of operators that are available…

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