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Using macros for efficiency

Using macros for efficiency: Desk.com for Customer Service Management
Using macros for efficiency: Desk.com for Customer Service Management

How are macros used in the customer service process to create efficiency? This video explains how to use macros to set rules and labels with one click in order to label and change the status of cases in Desk.com.

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Skill Level Beginner
59m 47s
Duration
424
Views
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Skills covered in this course
Enterprise Content Management IT Salesforce

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