Join Mike Wheeler for an in-depth discussion in this video Taking the exam: Online vs. onsite, part of Salesforce Administrator Cert Prep: The Basics.
- [Instructor] So let's talk about the differences between taking the exam online verus onsite. And so I'm inside of webassessor.com in my own webassessor account. I've got a different certification up in view here, and this is for the Certified Community Cloud Consultant. I chose this 'cause this is a certification that I don't personally hold. I couldn't show the process of registering for the platform ad builder exam 'cause I've already passed that certification a while back, so you notice whenever though you go to register for an exam, you can expand these options by clicking the plus-minus sign to reveal the different options.
And there's two primary things to note here. There's the onsite proctored or online proctored choices, and so it's really up to you what you prefer as far as going to a testing center or testing at home, and so, if you choose to try and locate a testing center, the way that this works, and this is kind of confusing, is, let me expand that again, is that you click to register for an onsite proctored choice for the exam you're trying to register for, and then it's pulling in from my user account the state of Tennessee.
That's where I'm located. And you can filter by city as well, and here's the available testing centers. And so let's say that, for instance, if I wanted to test onsite in Nashville for example, I would select this particular location in Nashville, and you can view a map of these different locations as well. And then you click select. Now this next screen, it shows you the available testing times for the center that you selected. These will vary by location. This gives you the address here. Then you can page through the calendar here, and this reveals to me that this particular location, which this is actually Goodwill Industries of Middle Tennessee.
I know a few people in my area that have gone there to test, and it looks like though they do their tests on Tuesdays. And so with the holiday on the first, it looks like they're not doing any testing on that particular Tuesday, and so this really varies by your location, and it depends on what days and times you have available, so if you want to go onsite, you just select a date that you want to do, and then once you've selected a date, here's the available times that are available. So these slots may be already registered by other test-takers, and so, several years ago, when I took the initial developer 401 certification exam, there was nothing in Nashville available, and I actually drove to Bowling Green, Kentucky, 'cause that was the nearest testing center that had times available for me, so you do want to schedule your test in advance.
And then as well, some things to bear in mind, whenever you go onsite, I'm gonna cancel out of this though, is that they don't allow you to have anything on you when you're taking the exam. So they'll take and lock up like your purse or wallet, cell phone, et cetera. And at least when I went for my initial exam onsite, they allowed me a couple pieces of paper and a pencil and that was it. So for example, here's another certification I don't currently have, and so going back to this, if you do an onsite proctored, once again, I'm going to that sort of option and show you that you might be able to find other locations that have more availability for testing.
The one that I happened to look at just had Tuesdays. And so let me just pick one in New York. Let's pick the Brooklyn College Office of Testing, and select. And so the main thing to point out here is that you have to select a testing location before you can see availability. And here, none of these are active, and so looks like there's not much available in that location. So you really want to narrow down your selection onsite, and if that's not an option, you may have to just resort, or you may prefer to do an online certification.
And so with that, let me show you what that looks like. And we looked at this a little bit previously. But you simply select the date you wish to take the exam, and this would be the online proctored experience. And so it's a good idea to select your time zone so that they know what you're dealing with. And then, you see that these different dates that are blocked off or available, so looks like January 1st is blocked off. It's a Sunday, and it's a holiday. On Monday, for example, to do an online proctored, sort of 6:00 a.m. until 11:45 p.m.
So there's a lot of availability there. And another thing that I want to point out is how to test your equipment. If you're doing online proctored exam, you have to have a webcam, and let me pull up the information on that. Okay, so I found the online proctoring guides for both Windows and Mac. And these are linked somewhere in Webassessor. I never can find it, and I think those don't really reveal themselves until you register for the exam. And this is something that will be helpful to you guys if you're wanting to take your test at home or remotely.
And so these online proctoring guides just really depends on if you're using a Windows or a Macintosh machine. And so you can use a laptop to take your test or a desktop type of computer. And then you've got to have an external video camera, and that's because the camera needs to be placed at like roughly a 90 degree angle to one side to where they can see your head and your computer screen and your hands and your surroundings. And so in these proctoring guides, it goes through some of the system requirements, and I'll leave that to you for you to review as it corresponds to your own operating system.
It gives you some helpful tips on preparing for your online proctored exam and then verifying the technical requirements. And then, you know, some of this may be a little extreme. There's also a link in here somewhere for testing your equipment. Here it is. It's kryteriononline.com/support. So if you click on this, this takes you to a screen on Kryterion where you can actually test your gear, very helpful. So just to review that, I clicked on the online proctoring Learn More link, and that takes you to this page to where you can get started to test your webcam, microphone, and speed check.
This will be for your internet speed, which is not really high-level speed required, but here's some helpful videos as well to show you like the angling of your camera placement. I'll leave that to you to review that. That is very helpful. And then taking your enrollment photo. So I encourage you to go through this, take these steps one, two, and three, and then, getting started for this test here, you can allow this website to check your gear. You can close that and select allow. And here I am recording live.
This is pretty cool actually. So you get to see my surroundings. And so when you're ready to being your test, you just click begin test, and this is exciting. I might edit some of this out. So one thing to note is this testing my webcam that's attached to my laptop. You will need to test your external webcam, the one that you place to the side. So then the test runs, and then it measures your download speed and your upload speed. You notice I'm a Comcast cable internet subscriber. I'm suffering on Comcast. If only I had Google Fiber available in my area, but I digress.
Upload speed is quicker than download speed. What's up with that? I mean seriously. So you get your results, and then there's details on what the requirements are, and so, it's just one megabyte upload and download, supposedly is all that's needed, although I've had issues with the speed being too slow when it was actually faster than that. So your results may vary. I'm gonna close this out or go back actually to get myself off this screen basically. But there's also on here information on the testing center as well, which is helpful, new what to explore.
And so the proctoring guide as well, I'm in the Windows proctoring guide now. We were in the Mac one earlier. And this may vary a little bit as far as software. Looks like Windows 10 is not supported or compatible. And then, details around the video webcam, and then once again, here's the same link for testing your equipment. And then as well, another step in this is that you need to install this Sentinel Secure Software. They change this all the time. And so even if you previously tested, it's always a good idea to go in and install the latest software.
And so this guide will run you through that as well. It takes you through the process of creating your biometric profile. These are all things that you need to do when you test remotely online proctored if that's your option. And so this is all in an attempt to make sure that you are who you say you are and not cheating during the exam as well or having someone else sit for the exam for you for instance. And so go through the appropriate proctoring guide if you want to do online and be sure and check out the resources section of this particular lecture.
And there's a lot there for you. And then one final thing I wanted to point out as well. These are some other common things that pop up when you're trying to do online proctoring is you may need to like do rescheduling of your test or cancel a test or that sort of scenario. And so if you click on the Help link once you're logged into Webassessor, it takes you to this page here with some answers to some commonly asked questions. There's also support phone numbers, e-mail support numbers, et cetera. And so if you run into any issues when you're trying to either register for the exam or take the test or trying to even launch the test, and you have some technical issue, and trust met, you will have a technical issue if you try to do this online.
It just is inevitable. As if you don't have enough to keep in your mind and to keep track of and worry about. You will be tested with technical difficulties, and so, just be prepared for that, and you'll get through it, and here's some helpful phone numbers and e-mail addresses, et cetera, to get you through that.