Automate the setting of lead record ownership with lead assignment rules.
- [Instructor] In this video, we're going to be reviewing…Lead assignment rules or setting record ownership…for Lead records.…Let's go, first off, to Setup and let's go down…Lead assignment rules.…Put Leads into the quick search,…go down to Lead Assignment Rules under Leads,…and there's our Lead Assignment Rules.…When you're importing a lot of Leads into your Salesforce…system via marketing campaign or CVS load,…you want a method to push these leads out automatically…to the right sales reps without having to…manually assign each one.…
A perfect example would be assigning B2B leads…to our business sales teams…and our B2C leads to our consumer sales teams.…So, first off, let's discuss what a lead assignment rule is.…A lead assignment rule is an automated method applied via…a criteria rule that makes sure your leads are getting to…the right person quickly.…This can be based on state, deal size, skill-set,…revenue, marketing campaigns, almost anything.…It can also notify your sales reps that they have received…a new lead, so Salesforce takes care of that as well…
- Tracking leads, accounts, and contacts
- Defining a lead
- Preparing a Lead score threshold
- Lead channels
- Lead assignment rules
- Lead qualification status
- Lead record types
- Lead conversion mapping
- Lead source overview
- Validation rules
- Establishing a feedback loop
- Using AppExchange
- Merging duplicate records
Skill Level Advanced
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1. Understanding Leads
2. Working with Leads
3. Managing Leads
4. Managing Your Data
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