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How to use knowledge articles

How to use knowledge articles: Salesforce for Customer Service
How to use knowledge articles: Salesforce for Customer Service

What are knowledge articles? How are knowledge articles used with Salesforce Service Cloud? Knowledge articles are part of Salesforce Knowledge. This video covers Salesforce Knowledge and articles.

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Skill Level Beginner
50m 43s
Duration
4,635
Views
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Skills covered in this course
Business Enterprise Content Management IT Salesforce

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