Desk.com for Customer Service Management Preview

Desk.com for Customer Service Management

With Christine Volden Liked by 109 users
Duration: 59m Skill level: Beginner Released: 1/10/2018

Start my 1-month free trial

Course details

Desk.com is a leading support desk tool offered by Salesforce. This powerful tool automatically integrates with Salesforce, and offers functionality that can make it easier to stay organized—and, in turn, better assist your customers. Desk.com is the preferred solution for small businesses seeking Salesforce software capabilities. In this course, join Christine Pereira as she explores how to use Desk.com to manage customer service workflows. Christine helps you get started by explaining how to navigate Desk.com. She also reviews the metrics and data that are available in this tool. In addition, she demonstrates how to set up your help desk, use labels to sort cases, leverage automation for greater efficiency, and customize the look and feel of Desk.com to match your brand. To wrap up, she discusses how to measure your success with data and business insights, and shares best practices for customer support.

Skills you’ll gain

Earn a sharable certificate

Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.

Sample certificate

Certificate of Completion

  • Showcase on your LinkedIn profile under “Licenses and Certificate” section

  • Download or print out as PDF to share with others

  • Share as image online to demonstrate your skill

Meet the instructor

Learner reviews

4 out of 5

1 rating
  • 5 star
    Current value: 0 0%
  • 4 star
    Current value: 1 100%
  • 3 star
    Current value: 0 0%
  • 2 star
    Current value: 0 0%
  • 1 star
    Current value: 0 0%

Contents

What’s included

  • Practice while you learn 1 exercise file
  • Test your knowledge 4 quizzes
  • Learn on the go Access on tablet and phone
  • Stay up to date Continuing Education Units

Similar courses

Download courses

Use your iOS or Android LinkedIn Learning app, and watch courses on your mobile device without an internet connection.