Some product does get returned, and users should know how to indicate a change of inventory for an upcoming return. In this video, learn how to start returns for a product.
- [Instructor] While eating a slice of cheese pizza … from Mr. Lombardi, the phone started going crazy. … On one line is Nova screaming at OEC … for selling crappy equipment, … and the other is Sarah crying in the phone … that the tablets don't work. … After giving a conference call together, … we find out the whole story. … The 15 reconditioned tablets … can't load the menu application. … They have an OS that's too old for the current versions … of the Huli pizza menu application. … They're also the wrong size for the surfboard frames … for tabletop use. … OEC agrees to take a return on the reconditioned … tablets and send out the correct ones. … In SAP Business One there's three modules … you'll end up using to do returns, … return request, returns, and AR credit memos. … If you have version 9.3 of SAP Business One or later, … you'll have the return request module. … This is the best place to start handling a return. … It will take your return item, … assign a return authorization and place the inventory …
Author
Steven Lipton
Released
9/10/2020- Identify the various modules in SAP Business One.
- Describe the process for setting up business partners in SAP Business One.
- Define terminology relating to modules within SAP Business One.
- Determine instances in which SAP Business One does not add information automatically.
- Review the steps in filling customer orders.
- Apply SAP Business One processes to a scenario.
Skill Level Intermediate
Duration
Views
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Introduction
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What you need to get started1m 53s
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1. Some SAP B1 Background
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Accounting terms in SAP B12m 35s
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The sales cycle of SAP B12m 32s
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2. Business Partners
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Add a customer BP4m 38s
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Business partner leads5m 50s
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Create payment terms6m 57s
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3. Sales Opportunities
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Track stages of the sale6m 39s
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Create open quotes7m 17s
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Close the sale5m 13s
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4. Sales Orders
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Add a new sales order3m 8s
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Create draft documents4m 37s
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5. Customer Fulfillment
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Create a delivery document6m 28s
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Inventory and warehouses4m 37s
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Manage backordered items6m 16s
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6. Billing and Invoices
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Generate A/R invoices6m 51s
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Pay invoices5m 10s
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Pay installments4m 58s
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7. Managing Returns
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Return request5m 26s
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A/R credit memo4m 18s
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Returns3m 3s
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8. Running Reports
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Sales analysis reports7m 20s
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Run activity reports3m 13s
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View A/R reports5m 31s
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View inventory data4m 34s
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Conclusion
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Key takeaways3m 18s
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Video: Return request