From the course: SAP Business One: Sales and Customer Service
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A/R credit memo - SAP ERP Tutorial
From the course: SAP Business One: Sales and Customer Service
A/R credit memo
- [Instructor] Now apparently we have some lightning fast couriers because the tablets arrive at our shipping dock right now. For these tablets, we can now give Huli Pizza a credit to their account, then make another sales order for the correct tablets. So there's going to be two ways of handling this return. If you have invoiced the customer, you must use an A/R Credit Memo. If you go back to our Return Request and try to Copy To, there's only one option because the invoice is generated, which is A/R Credit Memo, and I'm going to go ahead and click that. And up comes the A/R Credit Memo. We get a document similar to many we've seen before, and I'll expand it so we can see the whole thing. The system is missing those same fields that we had before of Warehouse Return Reason, Return Action, so I'm going to go ahead and add them since I don't think they're here. Nope. So I'll come down here to Warehouse. I'm not…
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