Knowing when remote ends and on-site begins

…Knowing when to use your tools, and when to set…them down and do something completely different, defines a good consultant.…Sometimes it's time to take what you're doing remotely, and go local.…So, when should you just get up from your desk, and go and help the user?…First off, obviously, if you've tried everything, and…what ever it is your doing still isn't working,…it's best to go to the local system, sit…down in front of it, and try something different.…While we can remotely administer, and solve many, many problems.…In my opinion, there's just no substitute for sitting down in front…of a keyboard and a mouse, and working on a system directly.…

If you've been working on a system remotely, and a user…you're working with is losing confidence, either in your abilities or in…the idea that whatever it is you're both trying to make work…will ever work, sometimes just getting up and going to that user.…Showing them that you are here for them, gives them…a sense of greater confidence, just by sheer presence alone.…