…Knowing when to use your tools, and when to set…them down and do something completely different, defines a good consultant.…Sometimes it's time to take what you're doing remotely, and go local.…So, when should you just get up from your desk, and go and help the user?…First off, obviously, if you've tried everything, and…what ever it is your doing still isn't working,…it's best to go to the local system, sit…down in front of it, and try something different.…While we can remotely administer, and solve many, many problems.…In my opinion, there's just no substitute for sitting down in front…of a keyboard and a mouse, and working on a system directly.…
If you've been working on a system remotely, and a user…you're working with is losing confidence, either in your abilities or in…the idea that whatever it is you're both trying to make work…will ever work, sometimes just getting up and going to that user.…Showing them that you are here for them, gives them…a sense of greater confidence, just by sheer presence alone.…
Author
Released
7/22/2014- What is remote administration?
- Adding and grouping computers
- Monitoring, controlling, and locking computers remotely
- Sending UNIX commands
- Creating inventory and software reports
- Finding items on one or many computers
- Working with a task server
- Using Remote Desktop in the classroom
- Deploying with ARD
Skill Level Intermediate
Duration
Views
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Illustrator CC 2013 One-on-One: Intermediate
with Deke McClelland11h 37m Intermediate
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Introduction
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Welcome51s
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1. Getting Ready
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Suggested uses3m 18s
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2. Getting Started Quickly
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Enabling Remote Management3m 29s
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A one-to-many copy6m 33s
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Installing packages8m 9s
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3. Stealth Control
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Sending a UNIX command3m 32s
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Intro to the command library9m 55s
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Common helpful UNIX tasks13m 48s
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4. Reporting
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Creating inventory reports4m 33s
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Creating software reports7m 35s
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Exporting useful data3m 52s
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5. Remote Spotlight
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Moving found items2m 28s
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6. Task Server
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Using the task history2m 38s
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7. Classroom Use
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Messaging with ARD3m 14s
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8. ARD-Assisted Deployment
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9. Apple Consultant Use
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Using port forwarding2m 38s
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Conclusion
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Goodbye1m 4s
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Video: Knowing when remote ends and on-site begins