Handling a customer credit or refund

If a customer complains about an order or sends products back, you can either…issue a credit to the customer toward their next order or refund their money.…To record a customer credit in QuickBooks, you create what's called a Credit Memo.…Once you do, you can apply that credit to a future invoice to reduce what the…customer has to pay, or you can issue a refund check.…To get started, on the homepage click Refunds & Credits.…The Create Credit Memos/ Refunds window should look familiar.…

It looks almost exactly like the Create Invoices window, and if you look…carefully, you'll notice that QuickBooks assigned the next invoice number as…the credit memo number.…In the Customer Job dropdown list choose the customer you're giving the credit…or refund to. Condo Coop in this example.…Choose the date in the Date box if it isn't already the one you want.…Like when you create an invoice you fill in the lines in the table except this…time you fill in what you're giving credit for.…For example, if you're giving credit for services or products you sell you fill…