If a customer complains about an order or sends products back, you can either…issue a credit to the customer toward their next order or refund their money.…To record a customer credit in QuickBooks, you create what's called a Credit Memo.…Once you do, you can apply that credit to a future invoice to reduce what the…customer has to pay, or you can issue a refund check.…To get started, on the homepage click Refunds & Credits.…The Create Credit Memos/ Refunds window should look familiar.…
It looks almost exactly like the Create Invoices window, and if you look…carefully, you'll notice that QuickBooks assigned the next invoice number as…the credit memo number.…In the Customer Job dropdown list choose the customer you're giving the credit…or refund to. Condo Coop in this example.…Choose the date in the Date box if it isn't already the one you want.…Like when you create an invoice you fill in the lines in the table except this…time you fill in what you're giving credit for.…For example, if you're giving credit for services or products you sell you fill…
Author
Released
11/22/2011- Using the QuickBooks menus and home page
- Creating and customizing a company file
- Setting essential preferences
- Setting up a chart of accounts
- Setting up customer, job, and vendor records
- Setting up items for services, products, time billed, and mileage
- Setting up sales tax, discounts, and other charges
- Understanding the difference between transactions such as bills, invoices, credit memos, sales receipts, statements, and journal entries
- Creating purchase orders and bills
- Invoicing customers
- Handling credits and refunds
- Receiving payments
- Depositing funds in a bank account
- Working with bank accounts, credit cards, and petty cash
- Recording journal entries
- Backing up and restoring a company file
Skill Level Beginner
Duration
Views
Related Courses
-
Excel 2010 Essential Training
with Bob Flisser6h 21m Beginner -
Excel 2010: Financial Functions
with Curt Frye2h 18m Intermediate
-
Introduction
-
Welcome55s
-
Using the exercise files2m 31s
-
-
1. Touring QuickBooks
-
Opening a company file1m 46s
-
Navigating between windows1m 47s
-
-
2. Setting Up a Company File
-
Gathering information1m 55s
-
Creating a company file3m 52s
-
Creating a new user7m 2s
-
Backing up your company file5m 50s
-
Restoring your company file2m 17s
-
-
3. Setting Up a Chart of Accounts
-
Making an account inactive2m 16s
-
4. Setting Up Customers, Jobs, and Vendors
-
Creating a customer4m 30s
-
Creating a job2m 30s
-
Creating a vendor2m 27s
-
-
5. Setting Up to Sell Services and Products
-
Using items2m 59s
-
Creating a service item4m 48s
-
Creating an inventory item6m 30s
-
Setting up sales tax5m 48s
-
Creating a group of items2m 35s
-
Making items inactive1m 33s
-
Setting price levels4m 55s
-
-
6. Tracking Time and Mileage
-
Setting up time tracking2m 28s
-
Entering time5m 14s
-
Tracking mileage4m 45s
-
-
7. Paying for Expenses
-
Creating a purchase order3m 42s
-
Entering a bill4m 43s
-
Managing inventory2m 43s
-
Paying bills4m 33s
-
Paying sales tax2m 24s
-
-
8. Invoicing
-
Adding items to an invoice5m 18s
-
Creating batch invoices4m 46s
-
Editing and voiding invoices2m 16s
-
Creating an estimate3m 17s
-
Creating a progress invoice3m 52s
-
Working with prepayments3m 59s
-
Creating a statement charge3m 15s
-
Producing statements4m 59s
-
9. Printing and Emailing Forms
-
Setting up print options4m 32s
-
Emailing a sales form5m 4s
-
-
10. Receiving Payments
-
Receiving a payment4m 11s
-
Assessing finance charges3m 53s
-
Depositing payments3m 34s
-
-
11. Performing Other Tasks
-
Searching for info in a file2m 49s
-
12. Working with a Bank Account
-
Handling bounced checks4m 29s
-
Correcting discrepancies5m 9s
-
Writing a check for expenses3m 36s
-
Paying with a credit card1m 43s
-
Paying with cash3m 4s
-
-
13. Running Reports
-
Printing or saving a report3m 24s
-
14. Working with Journal Entries
-
Using journal entries4m 26s
-
-
Conclusion
-
Next steps1m 31s
-
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.
CancelTake notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.
Share this video
Embed this video
Video: Handling a customer credit or refund