In this movie, you see how to change QuickBooks Online settings related to applying credits. The movie shows how to create a credit memo for a customer. It then shows how to apply the credit to an invoice or immediately refund the credit.
- [Voiceover] What if your customers return products,…or complain about an order?…You have a couple of options for returning their money.…You can issue a credit to the customer…that they can use later,…or you can refund their money right away.…Out of the box, credits are applied automatically…in QuickBooks Online.…But you might want to turn off this option…so you can choose when to apply a credit.…To do that,…you head up to the top right corner of the screen…and click the Settings icon.…As usual, we're gonna choose Company Settings,…but in this case we're gonna go to the Advanced category.…
The section that you want is Automation.…Click anywhere in that row.…Notice the checkbox is turned on…for "Automatically apply credits".…Just clear that checkbox to turn it off.…Once you've done that, click the Save button,…and your setting is changed.…I'm gonna head down to the bottom right corner of the screen…and click Done.…Now, one thing I wanna do…before I set up a credit for a customer,…I wanna add the sales tax to the customer record,…
Author
Released
3/16/2016- Choosing a QuickBooks Online edition
- Creating an account
- Setting up customers and vendors
- Setting up products and services, billable expenses, and time tracking
- Paying bills
- Creating invoices
- Receiving payments
- Handling refunds
- Setting up online banking accounts
- Running reports
- Paying sales tax
- Automating recurring transactions
Skill Level Appropriate for all
Duration
Views
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Introduction
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Welcome1m 5s
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What you need to know2m 32s
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1. Getting Started
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Creating an account7m 58s
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Setting up sales tax5m 50s
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2. Setting Up Customers and Vendors
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Creating a customer7m 34s
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Creating a vendor2m 34s
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3. Setting Up to Sell Products and Services
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Working with time tracking8m 11s
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Setting up other lists5m 40s
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4. Paying for Expenses
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Entering a bill7m 18s
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Paying bills6m 29s
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5. Invoicing
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Creating an invoice7m 18s
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6. Receiving Payments
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7. Working with a Bank Account
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Setting up banking rules4m 46s
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8. Running Reports
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Running and sending a report2m 28s
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Customizing a report5m 24s
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9. Other Tasks
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Setting up additional users3m 55s
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Paying sales tax3m 53s
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Handling depreciation5m 53s
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Conclusion
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Goodbye33s
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Video: Handling a customer credit or refund