From the course: Applied AI for IT Operations (AIOps)
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Data for the help desk - Python Tutorial
From the course: Applied AI for IT Operations (AIOps)
Data for the help desk
- [Instructor] In this video I will review the input data used for self service help desk. The data set is available in the file helpdesk_dataset.csv. The CSV has two columns. The first column called Question contains a natural language question that a user would ask. The second column, LinkToAnswer, contains a link to an FAQ article that provides answers to this question. Please note that this is a really small dataset created for demonstration purposes. In real use cases, there would be tens of questions that would point to the same FAQ. The same question may be phrased in multiple ways in order to help the model learn multiple ways in which the question can be asked. It is highly recommended to have an elaborate dataset for accurate results.
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