Learn how to identify stakeholders and work with them effectively.
- The term stakeholder means someone who…has a stake in the outcome of a project.…This includes the customer, departments who…have an effect on, or are affected by the project,…and even people who work on project tasks.…It's crucial for a project manager to know…stakeholders' importance, influence,…and interest in the project.…You also need to know their expectations…about and contributions to the project.…
That way, you as the project manager…can focus on building relationships…with the stakeholders who have the…most impact on project success.…Let's start by identifying major stakeholder roles.…The project customer is the person…or group who has a problem to solve.…For the hotel's welcome center project,…the project customer is the customer center director,…who management has tasked with…increasing conference center revenue.…
The project customer brings three…crucial things to a project.…First, the customer funds the project.…For example, the conference center director…has a budget for his revenue initiative.…Second, the customer has a lot of say…
Bonnie Biafore has always been fascinated by how things work and how to make things work better. In this course, she explains the fundamentals of project management, from defining the problem, establishing project goals and objectives, and building a project plan to managing team resources, meeting deadlines, and closing the project. Along the way, she provides tips for reporting on project performance, keeping a project on track, and gaining customer acceptance.
- Defining the components of a project
- What it takes to be a project manager
- Using project management software like Microsoft Project
- Managing project scope, budget, and schedule
- Managing project resources, including people
- Managing project risk
- Initiating a project
- Identifying and managing stakeholders
- Identifying requirements and deliverables
- Developing a project plan
- Building a project schedule
- Assigning resources to tasks
- Understanding the critical path
- Running the project
- Managing teams
- Monitoring performance
- Closing a project
Skill Level Beginner
1. Getting to Know Project Management
2. Exploring Project Management Knowledge Areas
3. First Things First
How to develop requirements4m 19s
4. Developing a Project Plan
5. Building a Project Schedule
6. While You Run the Project
7. Working with Teams
8. Monitoring and Controlling Progress and Performance
9. Closing a Project
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