In this video, you'll learn what deliverables are, how they help plan and manage projects, and how to use success criteria to tell when deliverables are complete.
- [Voiceover] Put simply, project deliverables are the results that the project delivers. To determine whether deliverables are what you wanted, you need some way to measure them. Those measurements are called success criteria. Deliverables can be tangible, like a building, a new product, or a new service. Other times, deliverables are more abstract, like a financial result, say a 15% increase in sales.
Deliverables help you define the project scope, which basically means what is and isn't included in the project. Once your project gets underway, deliverables then help you measure progress. To document your deliverables, start by writing down the end deliverables. That is, the results your project delivers at the end of the project. For example, an end deliverable for the conference center project would be remodeled conference center with updated technology.
Next, document the intermediate deliverables. These are items or results delivered during the course of the project. For instance, for the remodeled conference center with updated technology, an intermediate deliverable would be to sign a contract with the construction company. Keep in mind, the project customer doesn't necessarily receive intermediate deliverables. Whenever possible, try to define deliverables that can be accomplished in the time frame between status reports.
That way, you can evaluate progress based on the deliverables completed since the last report. If a deliverable is too big, you could go months without knowing where things stand. Use the work breakdown structure we've talked about to break up your deliverables into manageable pieces. Now that you've identified your deliverables, how can you tell if the ones you receive are the ones you asked for? You need quantifiable criteria you can measure them with.
Success criteria are definitions of success. Some are easy to figure out, like signed vendor contracts, or the certificate of occupancy for a building. Other criteria are not so easy, and can be subjective. To be effective, write success criteria that are clear and quantifiable. For the conference center project, you might define success for a deliverable of increased customer satisfaction as a four out of five rating or higher from specific travel websites and customer surveys.
Deliverables are the results your project is supposed to deliver. Success criteria help you determine whether those deliverables are what you need. For practice, identify the end and intermediate deliverables for one of your projects, then define success criteria that are clear and quantifiable.
Bonnie Biafore has always been fascinated by how things work and how to make things work better. In this course, she explains the fundamentals of project management, from defining the problem, establishing project goals and objectives, and building a project plan to managing team resources, meeting deadlines, and closing the project. Along the way, she provides tips for reporting on project performance, keeping a project on track, and gaining customer acceptance.
- Defining the components of a project
- What it takes to be a project manager
- Using project management software like Microsoft Project
- Managing project scope, budget, and schedule
- Managing project resources, including people
- Managing project risk
- Initiating a project
- Identifying and managing stakeholders
- Identifying requirements and deliverables
- Developing a project plan
- Building a project schedule
- Assigning resources to tasks
- Understanding the critical path
- Running the project
- Managing teams
- Monitoring performance
- Closing a project
Skill Level Beginner
Project Management Foundations: Communicationwith Doug Rose1h 47m Appropriate for all
Project Management Foundations: Budgetswith Bob McGannon1h 11m Appropriate for all
1. Getting to Know Project Management
2. Exploring Project Management Knowledge Areas
3. First Things First
How to develop requirements4m 19s
4. Developing a Project Plan
5. Building a Project Schedule
6. While You Run the Project
7. Working with Teams
8. Monitoring and Controlling Progress and Performance
9. Closing a Project
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