How to obtain customer acceptance

- [Voiceover] The project isn't done until the customer says so, but that doesn't mean the customer can keep asking you to do more. During closing, you use the success criteria developed during initiation and planning to design acceptance tests to prove that the project is complete. During initiating and planning, you should've documented the project deliverables, and defined clear and quantifiable success criteria. You work with the customer and other stakeholders to design tests to demonstrate whether the deliverables do what they're supposed to.

You also document procedures for running those tests. Let's look at the updated technology for the Conference Center Project. A first batch of acceptance tests might demonstrate that the new equipment is connected and functioning properly. Once those tests are complete, you could run a second batch of tests to see whether the most common brands of laptops and operating systems can connect to the environment. The acceptance tests could also include performing various presentation tasks.

After the acceptance tests have been successfully completed, hold a brief but important sign off meeting to get the customer and any other stakeholders to sign a document stating that the deliverables are complete and successful. Congratulations, obtaining customer acceptance is a huge milestone, and worthy of a celebration.