![How to obtain customer acceptance: Project Management Foundations [2016]](https://cdn.lynda.com/video/486899-47-635993133743284030_338x600_thumb.jpg)
Learn how to obtain acceptance from the customer that the project is complete.
- [Voiceover] The project isn't done…until the customer says so,…but that doesn't mean the customer…can keep asking you to do more.…During closing, you use the success criteria…developed during initiation and planning…to design acceptance tests to prove…that the project is complete.…During initiating and planning,…you should've documented the project deliverables,…and defined clear and quantifiable success criteria.…You work with the customer and other stakeholders…to design tests to demonstrate…whether the deliverables do what they're supposed to.…
You also document procedures for running those tests.…Let's look at the updated technology…for the Conference Center Project.…A first batch of acceptance tests might demonstrate…that the new equipment is connected…and functioning properly.…Once those tests are complete,…you could run a second batch of tests…to see whether the most common brands of laptops…and operating systems can connect to the environment.…The acceptance tests could also include…performing various presentation tasks.…
Author
Bonnie Biafore
Released
7/10/2016Bonnie Biafore has always been fascinated by how things work and how to make things work better. In this course, she explains the fundamentals of project management, from defining the problem, establishing project goals and objectives, and building a project plan to managing team resources, meeting deadlines, and closing the project. Along the way, she provides tips for reporting on project performance, keeping a project on track, and gaining customer acceptance.
- Defining the components of a project
- What it takes to be a project manager
- Using project management software like Microsoft Project
- Managing project scope, budget, and schedule
- Managing project resources, including people
- Managing project risk
- Initiating a project
- Identifying and managing stakeholders
- Identifying requirements and deliverables
- Developing a project plan
- Building a project schedule
- Assigning resources to tasks
- Understanding the critical path
- Running the project
- Managing teams
- Monitoring performance
- Closing a project
Skill Level Beginner
Duration
Views
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Introduction
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Welcome1m 17s
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Using the exercise files1m 17s
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1. Getting to Know Project Management
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2. Exploring Project Management Knowledge Areas
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Manage project scope2m 37s
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Learn to manage quality1m 16s
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How to manage stakeholders1m 34s
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3. First Things First
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How to develop requirements4m 19s
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4. Developing a Project Plan
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How to define work packages1m 50s
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Build a project schedule2m 2s
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Develop a project budget3m 27s
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How to identify risks3m 8s
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Develop a quality plan3m 35s
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5. Building a Project Schedule
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Learn to sequence tasks2m 36s
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Learn to use milestones1m 38s
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Make a realistic schedule1m 49s
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Understand the critical path2m 32s
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How to shorten a schedule4m 23s
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Document a baseline1m 34s
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6. While You Run the Project
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How to run a project2m 2s
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How to procure resources3m 27s
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7. Working with Teams
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Manage team resources4m 3s
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Understand team dynamics2m 39s
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8. Monitoring and Controlling Progress and Performance
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How to gather project data1m 43s
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How to execute plans3m 46s
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Manage the project schedule1m 35s
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Manage and control costs2m 29s
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Learn how to manage scope2m 37s
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Learn how to solve problems2m 23s
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9. Closing a Project
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How to close a project1m 17s
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Document lessons learned2m 31s
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Conclusion
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Video: How to obtain customer acceptance