Learn about three different ways that stakeholders view your project—strategically, tactically, and operationally.
- Stop for just a second and think about this:…if someone asked you to describe…where you are right now, what would you say?…You might say, "I'm sitting in a chair"…or perhaps, "I'm in a city near the ocean"…or maybe you'd say, "I am standing on top…of an enormous sphere that is rotating around the sun."…They might all be correct answers,…but they take a different point of view.…
And that's the difference between strategic, tactical,…and operational perspectives in business.…So I want to share these different perspectives with you…and talk about why they're an important part…of your business acumen as a project manager.…Most professionals start their career focused on operational…issues: the day-to-day business of running an organization.…I tend to think of operational decisions being…the things that we'll be doing in the next 30 days or less.…
So, handling customer issues, ensuring that we have enough…inventory, and dealing with accounts payable…and accounts receivable are generally operational issues.…The operational perspective is really important…
Instructor Daniel Stanton begins the course by reviewing the key skills highlighted in the Project Management Institute (PMI) Talent Triangle, and explaining how strategy and business management fit into your professional development. Next, he explains how to align your project with the priorities of your organization, and effectively communicate the goals, benefits, and risks of your project to your stakeholders. Then, he walks through the different business functions in an organization, including marketing and sales, supply chain management, human resources, and information technology. To wrap up, Daniel explains how to leverage your business acumen to collaborate effectively with individuals throughout your organization.
- Identify the role of business acumen in the PMI Talent Triangle.
- Recognize that projects are how businesses implement changes.
- Explore the characteristics of a SMART goal.
- List several business benefits of good customer service.
- Identify common financial documents.
- Review common financial analysis methods.
- Recall the three common approaches to continuous process improvement.
- Identify the differences between strategic, tactical, and operational goals.