From the course: Learning Digital Business Analysis
Join today to access over 22,600 courses taught by industry experts or purchase this course individually.
Speech recognition and voice technologies
From the course: Learning Digital Business Analysis
Speech recognition and voice technologies
- Speech recognition and voice technology has come a long way. Remember when it was hard to get a call center system to even recognize you saying one or operator? Well formal studies are showing that these technologies are now better than humans at recognizing spoken words. For example, we are seeing this when our voicemails are being translated into text on our phones. I love that. I don't even listen to voicemails anymore. I just quickly read the transcription. So what does this mean to our organizations and their processes? Where can we leverage this to advance the process and value to users? What types of problems does this solve for and how could this make the customer experience even better? Lets take a deeper look at the capabilities of speech recognition and voice technology. Both have come a long way recently and are far more accurate than previous generations of these technologies. Speech recognition is about the ability to recognize what someone is saying and then translate…
Practice while you learn with exercise files
Download the files the instructor uses to teach the course. Follow along and learn by watching, listening and practicing.
Download courses and learn on the go
Watch courses on your mobile device without an internet connection. Download courses using your iOS or Android LinkedIn Learning app.