Your ERP project is facing a technological problem with vital business functions. In this video, Bob McGannon takes you through his recommendations to perform an analysis and come up with options and the impacts of each option. These include determining the actual difficulty of handling the missing function manually, discussing adding function to your ERP solution with the vendor and via another software solution.
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- In this challenge, I introduced a problem with your technology. Some critical capability, South American tax processing, is missing from your ERP solution. I asked what actions you would take. It's critical that you immediately address functionality gap situations. Failing to act fast can reduce the stakeholders confidence in you and your project. My recommendation is to perform an analysis and come up with options and the impacts of each option.
Typical options in this case would be determine the actual impact of processing the taxes manually. Sometimes the expected impact is different from reality. Consult with your ERP vendor about the possibility of adding this functionality to their solution. Consider a secondary software tool to augment your ERP solution, and evaluate the costs. This third option is often not viable, but it's still wise to have the information, just in case.
Once you've evaluated these options, you can approach your vendor with the issues and the information you have gathered. Sometimes the vendor will be willing to add the functionality and make it part of the base product. This is ideal if it's affordable. If the vendor's not willing to make it part of the base product, it will be a special piece of one-off function, created just for your company. Because the maintenance of one-off special code or tools can be costly, having this special function built is typically not recommended unless it supports a unique core specialty for your company.
When you have all the information, meet with your sponsor to present the options, costs and your recommendation. Then incorporate their decision into your project, add the appropriate activities to your plan, update any timelines, and communicate to all of your stakeholders.
- Identifying and managing stakeholders
- Guiding process and organizational change
- Considering a cloud-based solution
- Planning a technology project
- Assessing risks and changes
- Executing a technology project
- Addressing challenges such as conflict and changing priorities