In this solution video, Bob McGannon takes you through his recommendations on how to communicate urgency with your team. Learn the right questions to present to your team and how to give your team room to work, ensure what support you can get from the equipment vendor, and the importance of reviewing expectations with your stakeholders.
- In this challenge, I asked you to address the problem…with some diagnostic equipment.…In addition, it's apparent you have a key stakeholder…who isn't happy, since they told you that the equipment…being installed is useless.…You're heading to the equipment room now…to talk with your team.…Here's the first question I asked you to consider:…What will you say to your team upon arriving…in the equipment room?…My advice here, is to take a deep breath…before you talk with your team.…
Technical equipment concerns…aren't uncommon in this industry.…You can have equipment calibration issues,…environmental control issues, such as temperature,…or humidity that needs to be understood.…And detailed vendor instructions need to be followed.…The chances that you actually have useless equipment,…however, is not that high.…And you almost certainly have vendor warranties…and support available to help you address equipment issues.…So, what would I say to the team when I arrive?…I'd suggest a calm question.…
"I understand the equipment isn't working.…
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- Managing healthcare project stakeholders
- Dealing with regulatory constraints
- Establishing milestones
- Assessing project risks
- Executing your healthcare project