How should you handle a conflict between stakeholders in your ERP implementation project? In this video, Bob McGannon takes you through his thoughts on how he would solve the scenario of this scenario. Learn how he addresses this concern, including compiling an options paper, meeting separately with stakeholders and holding frequent stakeholder briefings.
(light music)…- In this challenge, I asked,…how you would handle a conflict that arose…between the HR and payroll managers.…Two stakeholders in your ERP implementation project.…There certainly is more than…one way to address the challenge,…but here are my thoughts on how to resolve this situation.…Compare and contrast your solution…with what I'll share here.…The first question.…How will you handle the situation…so you can determine the direction…your project needs to take?…It's probably not, your role as the project manager,…to make a decision on whether to separate…the HR and payroll implementations.…
But it is your role to ensure the managers…are fully informed so they…can make the appropriate decision.…If you have access to the exercise files,…you'll see a sample options overview…that you can use if you find yourself…in a similar situation.…To address this scenario,…I would compile an options overview paper,…meet separately with the HR and payroll managers…to ensure they fully understand…the content of the options I outline,…
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- Identifying and managing stakeholders
- Guiding process and organizational change
- Considering a cloud-based solution
- Planning a technology project
- Assessing risks and changes
- Executing a technology project
- Addressing challenges such as conflict and changing priorities