Review how to use observation and job shadowing to elicit information and gain a better understanding of users and customers.
- Observation, sometimes called job shadowing,…is a great technique that I have used…so many times in my career…on various projects with amazing results.…I always find new information…that challenges my assumptions…and learn things I could have never guessed.…It's one that requires a significant investment of time…but always worth it.…When applying this technique,…you don't just watch people use the product or system,…you are actually looking at how they go about the task,…what problem they're trying to solve…and the emotions that they have.…
You're also looking for any thought processes…that are being used in parallel.…What are they thinking about while using the product…or what internal decisions are they making…as they move through using the product or system?…It also helps to look for any tools they are using…outside the product or system…and to determine if the system is working as expected.…There are basically two types of observation we can do,…passive and active.…When using passive observation,…we don't interact with the user.…
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- What's elicitation and analysis?
- The relationship of elicitation to analysis
- Elicitation techniques
- Using interviews, brainstorming, and experiments to elicit requirements
- Analysis techniques
- Working with process models, context diagrams, and decision tables
- Adding to a process, product, or system