Mapping a process flow is useful for project leaders. Learning to use a mapping tool such as a flowchart, swim lane, RACI matrix, or SIPOC to analyze and describe a process can add value. This is important for project managers to ensure that options are clear and communicated accurately to stakeholders.
- As projects teams investigate their options…to improve a process, they often need tools…to help them understand and explain what's going on.…There are lots of different techniques for studying…and explaining business processes.…In this video, we'll look at four of my favorites.…Flowcharts, swim lanes, SIPOCs, and RACI matrices.…All four of these mapping tools are used…in process improvement efforts such as Lean in Six Sigma.…
Flowcharts are diagrams that show the sequence…of steps in a process.…There are some excellent flowcharting software packages…available, and there are sophisticated approaches…to developing flowcharts.…But in many cases you can get big insights…just be creating a simple diagram.…Start with whatever event or action begins the process…and then show each of the steps in order…until the process is complete.…A cross-functional flowchart, or a swim lane,…is a natural extension of a flowchart.…
With the swim lane you still show the process steps…and the order in which they occur,…but you organize them according to who is doing the work…
- Name who is responsible for approving the resources for the project.
- Recall what the spine of a fishbone diagram represents.
- List characteristics of the environment.
- Identify the tools used for mapping processes.
- Recognize what needs to be captured on the action item list.
- Recall what project metrics should be related to.
Skill Level Intermediate
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