What type of listener are you? Learn about what listening means to BAs, and how different types of listening make BAs successful.
Listening is so much more…than just hearing the words someone's speaking.…When listening is truly happening at deeper levels,…the results are inspired and engaged stakeholders…that want to contribute.…Great listening skills create stakeholders that feel heard…and that trust you.…Let's look at the ways we listen,…more than simply hearing as BAs.…First, active listening,…which is all about cuing into the verbal…and nonverbal messages of others,…as well as the intent of what someone's saying.…
As a listener, you are aware of these cues…and respond with questions and paraphrasing…to ensure understanding of not just what was said,…but the intent of the communicator.…It's not hearing alone.…It's understanding the point of view,…and acknowledging emotions, intentions and feelings.…Active listening is great for conflict resolution,…trust-building, and relationship-building.…BAs use active listening when eliciting requirements…to ensure the actual problem or opportunity is understood.…
High level and detailed requirements get missed…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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