From the course: Learning Digital Business Analysis
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Linking the capabilities together
From the course: Learning Digital Business Analysis
Linking the capabilities together
- To make the most of any of these capabilities, they must typically be used with at least one other. That's right, it's not about implementing one of them. It's about linking them together. To be an expert in one of these capabilities alone could make up an entire career. And in business analysis work, we leave the technical details up to the technologists. Our role isn't to be an expert in each or even to understand the technical underpinnings of each, but rather to understand and analyze the potential value of each and when they're linked together. The critical part for business analysis is to understand how linking these capabilities together can drive and transform business models and customer experiences, ultimately keeping your organization more competitive and getting what your customers need to them with a great customer experience overall. An organization could use intelligent automation capabilities to pretty much automate everything, and that would be quite costly…
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