Project issues should be identified and escalated efficiently. Project leaders need to create an environment where the project team feels safe sharing issues, and everyone feels accountable for raising the issues that they find. Issue escalation ensures that issues are resolved before they become more severe.
- Every project runs into surprises…and figuring out in advance how these should be handled…is a part of resolving to a course of action.…In this video, we'll focus on why it's important…to have a process…to identify, escalate and resolve issues.…Here's an example of the kind of issues…that can come up during a project…and why it's so important to have a process…for escalating them.…During a project that H+ Sport ran a few years ago,…one of their deliverables was to purchase…and install an industrial crane.…
The crane was a big piece of equipment…and it had a long lead time.…They were tracking all of the tasks…in the project plan very closely…to make sure that nothing slipped…but the status of the crane got special attention…because it was on the critical path.…The crane was installed exactly on time.…Everything seemed to be going like clock work…but then the crane operator realized…he couldn't lift anything with the crane…because they were missing a small but necessary attachment.…
Whoops.…Their team had done a pretty good job of planning…
- Name who is responsible for approving the resources for the project.
- Recall what the spine of a fishbone diagram represents.
- List characteristics of the environment.
- Identify the tools used for mapping processes.
- Recognize what needs to be captured on the action item list.
- Recall what project metrics should be related to.
Skill Level Intermediate
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