Five whys is a root cause analysis technique that is commonly used in six sigma, lean, and process improvement. This video shows how to use the five why’s to analyze the root cause of a problem or challenge for a project. Learn how to use the five whys to become an effective project leader.
- You know you have a problem…but before you move on to the solution,…you need to understand why there's a problem.…This is an important part of how successful project leaders…define their vision for their projects.…In this video, we'll look at using the five whys…to analyze a problem at our company, H+ Sport…and we'll see how it can move us…beyond describing what is happening…to understand why it is happening.…Let's start by asking what's the problem?…Even though the business is growing fairly slowly,…H+ Sport is really struggling…to keep up with customer orders.…
They are spending a lot of money on overtime,…losing track of inventory in the distribution center…and getting complaints from customers about late shipments.…Okay, let's find out why.…Let's start with the big issue.…Why are we having trouble filling orders?…Because our distribution center…can't handle the volume of orders…but our sales haven't grown that much.…What changed?…Why can't our distribution center handle the current volume?…Well, because we've changed the kinds of orders…
- Name who is responsible for approving the resources for the project.
- Recall what the spine of a fishbone diagram represents.
- List characteristics of the environment.
- Identify the tools used for mapping processes.
- Recognize what needs to be captured on the action item list.
- Recall what project metrics should be related to.
Skill Level Intermediate
Next steps2m 37s
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