Five whys is a root cause analysis technique that is commonly used in six sigma, lean, and process improvement. This video shows how to use the five why’s to analyze the root cause of a problem or challenge for a project. Learn how to use the five whys to become an effective project leader.
- You know you have a problem…but before you move on to the solution,…you need to understand why there's a problem.…This is an important part of how successful project leaders…define their vision for their projects.…In this video, we'll look at using the five whys…to analyze a problem at our company, H+ Sport…and we'll see how it can move us…beyond describing what is happening…to understand why it is happening.…Let's start by asking what's the problem?…Even though the business is growing fairly slowly,…H+ Sport is really struggling…to keep up with customer orders.…
They are spending a lot of money on overtime,…losing track of inventory in the distribution center…and getting complaints from customers about late shipments.…Okay, let's find out why.…Let's start with the big issue.…Why are we having trouble filling orders?…Because our distribution center…can't handle the volume of orders…but our sales haven't grown that much.…What changed?…Why can't our distribution center handle the current volume?…Well, because we've changed the kinds of orders…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Name who is responsible for approving the resources for the project.
- Recall what the spine of a fishbone diagram represents.
- List characteristics of the environment.
- Identify the tools used for mapping processes.
- Recognize what needs to be captured on the action item list.
- Recall what project metrics should be related to.
Skill Level Intermediate
Project Management: Iterative Methodswith Bob McGannon1h 16m Appropriate for all
Project Management Foundations: Teamswith Bob McGannon1h 29m Appropriate for all
Project Management Foundations: Changewith Doug Rose1h 1m Appropriate for all
Next steps2m 37s
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.