Fishbone diagrams are useful for root cause analysis. Learn how to apply Fishbone diagrams to analyze the root cause of project issues. Fishbone diagrams are used in Six Sigma, lean, and process improvement techniques to identify root causes and communicate them with project teams. An example fishbone diagram is included to help learn the technique.
- Unfortunately, our company, H+ Sport,…is having some problems.…Overtime costs are up, they're losing track of inventory…in the distribution center, and they're getting complaints…from customers about late shipments.…Let's see how a fishbone diagram can help us analyze…what exactly is happening…and then begin to understand why.…We've defined the problem as being…that we're not meeting our customers' expectations.…
So now we can ask people, why do you think that's happening?…Some folks think big problem is late shipments.…Others pointed out the number of damaged shipments.…And as we talked with more people,…we also heard there were problems with not having…enough variety, having a long order processing time,…sending incomplete shipments,…and with our costs being too high.…All of these are potential drivers of the problem…we're trying to address,…that we're not meeting customer expectations.…
You might notice that some of these drivers…are actually competing issues.…For example, our costs are too high,…and this is driven in part by having too much inventory,…
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- Describe the responsibilities of a project leader by using the DIRECT framework.
- Explain the role of Root Cause Analysis.
- Identify the common elements of a Project Charter.
- Describe the contents of a SWOT Analysis.
- Explain the difference between a weak project manager and a strong project manager.
- Explain the difference between qualitative metrics and quantitative metrics.List several tools that can be used for managing a project.
- Describe several techniques that can be used when managing the change created by a project.
- Explain the difference between a change and a transition.
- Explain the importance of capturing lessons learned from a project.
Skill Level Intermediate
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