Be an agent of change. Learn how change management skills are important to your approach as a BA.
I often hear leaders describe what a BA does…as an agent of change.…And yes, everything BAs do is about helping…an organization make a change.…As BAs, we are agents of change that see the current state…and the desired future state,…and we help teams make this transition.…This means we need to understand change management…and how the changes we're working on impact various…people and user groups.…
From large, complex projects to supporting…or fixing something about an existing solution,…no matter what the size of the change is,…change is hard for people and helping them through…the change uses special skills.…Change management is about how we support and guide…those impacted by changes.…Changes to processes, systems, and procedures,…are not easy for those impacted to adapt to.…Change management helps those that will experience…the change adapt their behaviors, expectations,…and actions, to make effective use of the new changes…to processes and systems.…
For example, if restaurant servers will be using…a new screen or a set of screens when they enter orders…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Identify the elements of co-creating.
- Explore the fundamentals of influencing without authority.
- Determine the essentials for facilitating a meeting.
- Break down the important verbal skills necessary to be a stellar business analyst.
- Define business acumen.
- Examine the important elements of innovative business skills.
- Recognize the impact of systems thinking in regard to analytical skills.
- Define data analysis.