Project management involves both science and art. Science comes from the use of processes and tools, the art comes from understanding stakeholders, applying foresight, and knowing where to concentrate your efforts. In this video, Bob McGannon presents a stakeholder availability challenge related to an Enterprise Resource Planning project, and asks you how you might address the situation.
(gentle music) - Project management involves both science and art. The science comes from the use of processes and tools. The art comes from understanding stakeholders, applying foresight, and knowing where to concentrate your efforts. Project management isn't a trivial exercise. So let's practice. I'm going to present a scenario for you to consider which relates to the store energy case study you'll find in the exercise files.
Use the material from the course and your own experience to determine what actions you will take. You can then compare your actions to what I propose in the next video. Here's the challenge. You're managing an enterprise resource planning, ERP, project. And the business areas that will be affected in your initial efforts are Human Resources and Payroll. After considerable discussion, it was decided to implement the HR and Payroll systems together, as there are ties between those business areas.
Throughout your project, the HR team has been very enthusiastic, but on the Payroll side, you're starting to fall behind. While the Payroll Manager expressed the desire for the new ERP system, he's struggled to free up the resources to help with the project. The HR Manager is concerned about the current schedule issue and doesn't want to wait any longer for the Payroll team to allocate resources. Unfortunately, he also believes implementing them separately will be more complicated and create double work.
As a result, he is battling with the Payroll Manager to allocate resources to your project. The Payroll manager's response is to recommend that the HR piece be implemented first and Payroll later, as Payroll just doesn't have the time. Given this scenario and the material from this course, consider the following questions. How will you handle this situation so you can determine the direction your project needs to take? What could you have done to prevent this conflict? Given this stakeholder tension has surfaced, what actions will you take in the future?
- Identifying and managing stakeholders
- Guiding process and organizational change
- Considering a cloud-based solution
- Planning a technology project
- Assessing risks and changes
- Executing a technology project
- Addressing challenges such as conflict and changing priorities