Learn the importance of program management's value and about alignment required to achieve program benefits. Also, get introduced to program governance.
- This is the moment the organization has been waiting for, so how do you deliver the benefits they expect? Let's look at the activities the program manager will be performing during this phase and some things that you will need to watch out for. Benefits delivery concentrates on getting the benefits out to the organization. Some examples would be establishing standard processes, new products for certain customer segments, higher market share, just to name a few. So, how does the program manager accomplish this? She will first off need to make sure that the organization hasn't made any changes to the strategy.
There's no sense having any work done that's not needed anymore. While the benefits are being delivered, the program manager will need to make sure all the activities within the program components are running properly. As a program manager, here are some tasks to keep in mind. The program manager needs to solve conflicts quickly. How are the projects within your program being coordinated? Are your team members working together? Risks. Have we run across any new risks, or did any risks disappear? Believe it or not, sometimes risks just go away.
Goals. Are we holding to our metrics, and are you keeping your stakeholders happy? The program manager cannot spend enough time on these activities. Documentation. Are your documents up to date? That's another key element within the benefits delivery phase. Value. Are the benefits still viable? The organization might change strategies, which could make your benefits valuable as yesterday's newspaper. The program manager will need to stay in close contact with the program governance board, and especially the program sponsor, to secure the program value proposition, the reason why the program exists to begin with.
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- What is program management?
- Who are program managers?
- Program versus project
- Program life-cycle phases
- Aligning programs to an organization's strategies
- Analyzing needs and planning programs
- Delivering and sustaining benefits from programs
- Working with program stakeholders
- Supporting program governance activities
- Managing program finances and resources
- Scheduling programs
- Managing program scope and quality