Planning is key for a program manager. The realization plan and roadmap help ensure the business receives deliverables to match desired outcomes.
- The planning work for a program is never finished,…but if a program manager doesn't define done,…how does she know that she's got there?…The program manager starts by defining…what needs to be in the benefits realization plan,…or when we plan to deliver the benefits.…Here's an example of a program from my past.…I worked for a company who's serviced global clients…and our competitive advantage…was our multinational footprint.…Once we signed up new clients,…our programs were based on implementing…those new clients into our system.…
Within our programs, we had two key stakeholder groups.…The client was our first stakeholder group.…The client picked us because we could service them…in all the countries they did business in.…With one service provider, they could streamline processes,…drive policy, cut costs, and get consolidated data.…The sooner we can get them rolled out,…the sooner the client would see the benefits.…The second stakeholder group was our company,…who was eager to get the revenue from our new client.…
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- Explain what a program is.
- Describe what a program manager does.
- Name the purpose a vision statement serves.
- Summarize how to know when a program ends.
- Cite the role of program financial management in creating a budget.
Skill Level Intermediate
1. Getting to Know Program Management
2. Program Management Performance Domains
3. Program Strategy Alignment
4. Program Benefits Management
5. Program Stakeholder Engagement
6. Program Governance
7. Program Life Cycle Management
8. Program Management Supporting Processes
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