Action items and issues that arise during a project need to be captured, assigned to an owner from the project team, have next steps defined, and then be tracked by the project manager and the project team until they are resolved. Tracking project action items is an important part of project management.
- As we execute projects, there are always…surprises that come up.…In this lesson, we'll see how to track these issues…and make sure that they're getting resolved…so that you can keep your project moving forward smoothly.…Most people that call the surprises that come up…during a project, issues,…but I think issues sounds too negative,…so I prefer to call them action items.…When I'm leading a project,…I make sure that every action item gets logged…in a spreadsheet.…
There are seven things that I always wanna know…about every action item,…and these need to be captured in the spreadsheet.…What are we calling it?…How can we describe it?…Who identified it?…When was it identified?…Who is going to do something about it?…What are they going to do?…And when will it be done?…This is the approach that H+ Sport is using…in their project too.…And guess what, the team just ran into an action item.…
One of the fork trucks that they were going to use…during the project has broken down.…Here's how they entered it into their Action Item Tracker.…
- Defining the vision
- Documenting the project scope
- Investigating potential options
- Conducting a SWOT analysis
- Selecting a course of action
- Resolving issues
- Building trust with transparency
- Managing project plans
- Identifying risks
- Changing processes
- Helping people transition
Skill Level Intermediate
Next steps2m 37s
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