From the course: Learning Microsoft Power Virtual Agents
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Analyze bot usage and performance - Power Virtual Agents Tutorial
From the course: Learning Microsoft Power Virtual Agents
Analyze bot usage and performance
- [Instructor] One reason to ask colleagues to check out your bot is so that you actually get some analytics, so if we return to Power Virtual Agents My First Bot and we go to analytics, they were last updated about an hour ago. Data loads in a power BI dashboard, and the information that we'll get, our sessions, and these include our test sessions, engagement rate, resolution rate, abandonment rate. That's how often people stop in the middle, but that was us testing. Session outcomes, engagement. Were they engaged or unengaged over time? What drove resolution, in other words success? What drove escalation? On a topical level, what topics best drove us to the point where we had a resolution? What topics drove us to a point where we had to escalate or where the user abandoned? Note also that you can get information for the last seven days and the last 30 days, so you can use these analytics to notice, for…
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