In this video, staff author Jess Stratton shows users how to recall a message that was sent accidentally, or resend an email to a new recipient if forwarding is not an option.
- [Instructor] You may want to recall or resend a message that you've already sent. To get started, go into your sent items folder in the navigation pane. Find the message that you want to resend and double click on it. If I wanted to send this to somebody else, maybe I didn't have the original copy in my inbox anymore, only the sent folder, click file on the top left hand side of the email message, click info on the left, resend or recall, and then resend this message.
It pops open a brand new copy of the email. From here, I could click send again if I was just resending it to Sharon, or I can hit the delete key and send it to somebody else entirely. I can even change any aspect of the original message. Click send. And off it goes. I can close out of this and I can go back to my inbox.
Sometimes, and I hope this never happens to you, you've sent out an email to quickly and you found that you need to take it back. You can recall an email, though it's important to note that it only works if the other recipient is using Outlook, so this is perfect in an Office 365 environment because you know that all of your coworkers are most likely using Outlook. If it's an external email address, you won't know if it worked or not. But to get started, find the email that you want to take back in your sent items folder, the sooner the better so chances are low that somebody's already opened it.
Double click on the email, change to the file ribbon tab, click info on the left, resend or recall again, except this time, we're going to choose recall this message. From here, I can choose to delete unread copies of this message or I can delete it and replace it with a different message. I can also decide to be notified if the recall fails or succeeds for each person. I'll click OK.
Close out of this, and I'm still in my sent folder, so I'll go back to the inbox.
- Connecting your email account to Outlook
- Reading mail
- Searching for mail
- Organizing mail with flags, folders, and rules
- Creating and sending new email
- Creating new contacts
- Adding delegates
- Creating meetings and appointments in the Outlook calendar
- Creating tasks
- Backing up Outlook data
Skill Level Beginner
Q: This course was updated on 11/09/2018. What changed?
A: A new video was added that covers the simplified ribbon in Office 365.