In this video, staff author Jess Stratton shows users how to mark and unmark messages as junk, add senders to whitelists, and ignore unwanted conversations.
- [Instructor] Spam and junk mail are unavoidable parts of having an email account. Select the email you might want to mark as junk and the right-click, hover you mouse over Junk and choose Block Sender. You can also do this from the Home ribbon tab by clicking Junk and Block Sender. The sender will be added to the Block Senders list and the message will be moved into the junk email filter. If you don't want to see this confirmation message again, you can place a check mark here, but I'll click OK.
Now you can go see the message. Depending on who your mail provider is, the folder may be called something different. It's commonly called Junk, Junk Mail, or Spam. Because I have a Gmail account, it's called Spam. So let's go to this folder just to make sure there really not anything in there that's labeled spam that isn't. To find it, I'll expand my Gmail folder. Here's where I can see my other, standard-issue Gmail IMAP folders, like Drafts and Trash.
Here's Spam. If I click on it, I can see what we just added, but here's something that's very clearly not spam. I can right-click it, hover my mouse over Junk and choose Not Junk. The message will be moved back to the Inbox and I can choose to always trust this person so it will never get marked as junk again. I'll click OK and the next time I go back to my Inbox, I'll see the email in the right date spot it was supposed to be in and at any time, you can go into your junk email settings and add or remove people from your blocked list.
From from the Home ribbon tab, select Junk, Junk Email Options. The first thing you can decide is the level of automatic junk email protection you'll start with. Outlook defaults to not filtering any junk for you, meaning you have to right-click the message and select junk mail. However, you can go through these options and choose the one that you're the most comfortable with. I personally like low, meaning it automatically flags things that are very obviously junk messages.
On the Safe Senders list, this is a white list of email addresses that Outlook will always accept incoming mail from, I can manually add somebody to this list at any time by clicking Add and I can remove someone by selecting them and clicking Remove. Just like there's a Safe Senders list, there's also a Block Senders list. This is people that Outlook will always block messages for. If you have the same address on both lists, Outlook will use the name on the Safe Senders list first.
I can highlight this name from the Block Senders list and click Remove. I'll click OK here and now we know how to deal with junk mail, let's deal with unwanted conversations. I'm going to scroll up and go back to my Red 30 inbox. Here, I have a long conversation thread between multiple people. I'll click to expand it. The topic has changed and I'm not even a part of this conversation anymore, so I don't need to keep getting these emails.
Outlook can let me ignore this, that is, send any future replies to this right to the Trash. With the conversation selected, on the Home ribbon tab, click the envelope icon with the circle and the red line through it. This is the ignore conversation icon. Click it and the selected conversation and all future messages will be moved into the Deleted Items folder. I'll click Ignore Conversation one more time, it gets moved to the Trash and future replies will be moved to the Trash also.
If at any time I decide I'm done ignoring the messages or I figure out that I need to be part of it again, I can go back and reset it. I'll change to the Deleted Items folder and I need to scroll up to my Red 30 account. Click on Deleted Items, scroll and find the conversation that I'm ignoring, select the message and then click Ignore Conversation again.
I can tell it to stop ignoring the conversations. I'll click Stop Ignoring Conversation, it moves out of the Trash and back to my Inbox and now any future replies will come through like they should.
- Connecting your email account to Outlook
- Reading mail
- Searching for mail
- Organizing mail with flags, folders, and rules
- Creating and sending new email
- Creating new contacts
- Adding delegates
- Creating meetings and appointments in the Outlook calendar
- Creating tasks
- Backing up Outlook data
Skill Level Beginner
Q: This course was updated on 11/09/2018. What changed?
A: A new video was added that covers the simplified ribbon in Office 365.