Creating custom Quick Steps

- I don't need to be content with this small number…of quick steps that were created for me.…I can create new quick steps.…I can either click create new to open…the dialogue box, or to get a little bit…of a head start, I can click the drop down…and say new quick step and choose the type I want.…So if what I want is a quick step that's going…to forward or going to categorize, I can do that…by starting with one of these…and then adding more actions as I go along.…I'm going to choose a forward to,…and what I want to do is to be able…to quickly manage items that come in…that someone on my team needs to handle,…but that I also want to keep to review later.…

So think of these as informational items,…or hey, it's time to apply a patch to a server,…that kind of thing.…So I'm calling these team news,…and I'm going to forward these to my team,…that's the first item.…So the folks who are going to do this,…these types of things are done by Coleen,…but also right now are being done by Rob Molina.…So I have the two of those folks who are responsible.…