In this video, Sharon demonstrates common troubleshooting steps to take when a users experience difficulties when using their Office 365 account.
- [Instructor] Sometimes things don't always go as planned and there will be times when you will have to troubleshoot your user account. You can follow these simple troubleshooting techniques to help your users get back on track. The first thing you'll want to do is delete all cookies, temp files, history, saved passwords, and forms from all of the browsers on the PC. I have two examples here, one from Chrome and one from Internet Explorer. Please refer to your specific browser for details on how to do this.
Next, delete all the temporary files from the PC. You will find the temporary files in the Windows Directory under temp. Next, delete all the prefetch files from the PC. You'll also find these in the Windows Directory. If the PC has any mapped drives, remove or disconnect those mapped drives from the PC. You will also want to remove stored passwords from the Control Panel. Remove all unwanted applications from Startup. Scan the entire hard drive and update the antivirus agent.
You'll also want to delete all unwanted tasks from the Task Scheduler. And finally, check if the user account uses the same name as the Azure Directory account. Delete the Adobe Updater file. Check if the third-party software that is installed on the PC is causing the issue. And finally, uninstall auto-update software in the Control Panel. Following these troubleshooting steps, you should be able to get your users back on track in short order.
- Training users
- Troubleshooting account and startup issues
- Repairing Office apps
- Working with Word, PowerPoint, Excel, Outlook, Visio, and OneNote
- Communicating with Skype and Yammer
- Using OneDrive and SharePoint
- Fixing file synchronization issues